FAQ

Our premium toilet accessories cater to design-conscious homeowners, interior designers, and contractors worldwide. Whether you’re renovating a London townhouse or sourcing European craftsmanship for a Tokyo boutique hotel, we deliver industrial-chic bathroom solutions with meticulous care.

We combine global design with local delivery convenience, offering:
– Curated selection of premium brands (Keuco, Geberit, Tiger)
– Temperature-controlled logistics for delicate items
– Designer-grade protective packaging
– Transparent duty calculations for international orders

Our range includes universal-fit options and specialty models. Please check product specifications or contact our Westminster team at [email protected] with your toilet dimensions for compatibility confirmation.

Yes, all wall-hung frames arrive contractor-ready with complete mounting kits. Our packaging ensures hardware remains organized and protected during transit.

Soft-close seats feature hydraulic damping for quiet, gentle closing – ideal for family homes. Standard seats offer reliable performance at accessible prices. Both types undergo rigorous quality testing to match our designer bathroom aesthetic.

We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed with 256-bit encryption.

Common reasons include:
1. Incorrect CVV or expiration date
2. International transaction blocks (contact your bank)
3. Exceeding daily purchase limits
For assistance, please email [email protected] with your order number.

Changes are possible within 2 hours of ordering while items are in processing. Contact us immediately at [email protected] with your request. We cannot modify orders once dispatched from our Westminster facility.

During peak periods or customs clearance, updates may delay 24-48 hours. Rest assured our temperature-controlled logistics network maintains your designer toilet accessories in perfect condition throughout transit. Contact us if no movement after 3 business days.

We deliver globally except certain remote Asian regions and islands. During checkout, simply enter your address to confirm availability. Some destinations may have longer transit times – highland areas typically add 3-5 business days.

We offer 15-day returns on standard items (excluding custom/sanitary products). Items must be:
– In original packaging
– Unused/uninstalled
– Accompanied by proof of purchase
Initiate returns by emailing [email protected]

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend insured tracked services – we cannot process returns for lost parcels.

Processed within 5 business days of receiving returned items at our Westminster facility. Bank/PayPal processing may add 3-5 additional days. You’ll receive email confirmation at each stage.