At Jeme Shop, we take as much care with your satisfaction as we do with our premium bathroom accessories. Should any product not meet your expectations, our straightforward returns process ensures resolution with the same precision as our soft-close toilet seats.

Our Returns Promise

We accept returns or exchanges within 15 days of delivery for most items in their original condition. Just as our designer bathroom products combine form and function, our returns policy balances customer convenience with quality assurance.

Non-Returnable Items

For hygiene reasons, the following products cannot be returned unless faulty:

  • Toilet seats (all types: soft close, standard, novelty, wooden)
  • Toilet brushes and holders
  • Any opened personal hygiene products

Returns Process

Our step-by-step returns process operates with the same reliability as our Keuco accessories:

  1. Initiate Your Return: Email [email protected] within 15 days of receiving your order, using the template below.
  2. Receive Authorization: Our Westminster team will respond within 2 business days with return instructions.
  3. Package Securely: Return items in original packaging with all tags attached.
  4. Ship Your Return: Send to our UK warehouse (address provided in authorization email). Customers are responsible for return shipping costs unless the return is due to our error.

Exchange Process

For exchanges, follow the same process as returns, clearly stating your preferred replacement item. We’ll process the exchange once we receive the original item, shipping the replacement with the same care we apply to all our designer bathroom solutions.

Refund Timeline

Refunds are processed with the same efficiency as our temperature-controlled shipments:

  • Processing Time: 3-5 business days after we receive your return
  • Payment Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 5-10 business days for the refund to appear in your account

Returns Request Template

Use this template to ensure your return is processed with the same precision as our toilet cistern levers:

Subject: Return Request – Order #[Your Order Number]

Dear Jeme Shop Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., incorrect item, damaged, etc.]

For exchanges, please send:
Replacement Product: [Product Name/Code if known]

Shipping Address:
[Your Full Name]
[Your Address]

Please confirm the return authorization and provide shipping instructions.

Best regards,
[Your Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund with the same urgency as our priority email response service.

For further assistance, our Westminster-based team is available via email to ensure your experience with Jeme Shop remains as satisfying as our premium bathroom products.