At Jeme Shop, we combine premium bathroom solutions with exceptional service. Just as our designer toilet accessories balance form and function, our shipping and returns policies are designed for your complete satisfaction.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two reliable shipping options to deliver our premium bathroom products worldwide*:
- Standard Shipping (£12.95) – via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over £50) – via EMS
- Delivery within 15-25 business days after dispatch
- Basic tracking included
*Excludes some Asian countries and remote locations. Contact us for specific delivery information.
Our Returns Promise
Should any product not meet your expectations, our straightforward returns process ensures resolution with the same precision as our soft-close toilet seats.
Key Return Details
- Return Window: 15 days from delivery date
- Condition: Items must be in original packaging with all tags attached
- Return Shipping: Customer responsibility unless error is ours
Non-Returnable Items
For hygiene reasons, these products cannot be returned unless faulty:
- All toilet seats (soft close, standard, novelty, wooden)
- Toilet brushes and holders
- Any opened personal hygiene products
Step-by-Step Returns Process
Our returns process operates with the same reliability as our Keuco accessories:
- Initiate Your Return: Email [email protected] within 15 days using our template below
- Receive Authorization: Our Westminster team responds within 2 business days with instructions
- Package Securely: Include all original packaging and documentation
- Ship Your Return: Send to our UK warehouse (address provided in authorization email)
Exchange Process
For exchanges, follow the same process as returns, clearly stating your preferred replacement item. We’ll process the exchange with the same care we apply to all our designer bathroom solutions.
Refund Information
Refunds are processed with the same efficiency as our temperature-controlled shipments:
- Processing Time: 3-5 business days after we receive your return
- Payment Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Allow 5-10 business days for the refund to appear in your account
Returns Request Template
Use this template to ensure your return is processed with the same precision as our toilet cistern levers:
Subject: Return Request – Order #[Your Order Number]
Dear Jeme Shop Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., incorrect item, damaged, etc.]
For exchanges, please send:
Replacement Product: [Product Name/Code if known]
Shipping Address:
[Your Full Name]
[Your Address]
Please confirm the return authorization and provide shipping instructions.
Best regards,
[Your Name]
[Your Email Address]
[Your Phone Number – optional]
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund with the same urgency as our priority email response service.
For further assistance, our Westminster-based team is available via email to ensure your experience with Jeme Shop remains as satisfying as our premium bathroom products.
Jeme Shop
12 Bridge St, Westminster, GB CH8C 7YT
[email protected]