Term and Conditions

Last updated: [Insert Date]

Welcome to Jeme Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.buytoiletaccessory.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to customers worldwide, excluding certain Asian countries and remote locations. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on this website, including product designs, text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Range

We specialize in premium bathroom accessories including:

• Keuco Accessories
• Novelty, Soft Close, Standard, and Wooden Toilet Seats
• Toilet Brush & Holders
• Toilet Cistern Levers, Parts, and Flush Plates
• Wall Hung Toilet Frames
• And other designer bathroom solutions

2.2 Product Descriptions

We make every effort to accurately display product colors, features, and specifications. However, slight variations may occur due to monitor settings and product improvements.

2.3 Hygiene Considerations

Due to hygiene reasons, certain products cannot be returned unless faulty:

• All toilet seats (soft close, standard, novelty, wooden)
• Toilet brushes and holders
• Any opened personal hygiene products

3. Ordering Process

3.1 Placing an Order

When you place an order, you are making an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Pricing and Payment

All prices are in GBP (£) and inclusive of VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. We reserve the right to cancel any order and refund payment if we cannot fulfill it.

3.3 Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two reliable shipping options:

• Standard Shipping (£12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after dispatch
  • Includes tracking and insurance
• Free Shipping (Orders over £50) – via EMS
  • Delivery within 15-25 business days after dispatch
  • Basic tracking included

*Excludes some Asian countries and remote locations. Contact us for specific delivery information.

4.2 Delivery Responsibilities

Once shipped, risk of loss passes to you. We are not responsible for delays caused by customs, weather, or carrier issues. Please ensure your shipping address is accurate.

5. Returns and Refunds

5.1 Returns Policy

Should any product not meet your expectations, our straightforward returns process ensures resolution:

• Return Window: 15 days from delivery date
• Condition: Items must be in original packaging with all tags attached
• Return Shipping: Customer responsibility unless error is ours

5.2 Returns Process

Our returns process operates with the same reliability as our premium products:

1. Initiate Your Return: Email [email protected] within 15 days
2. Receive Authorization: Our team responds within 2 business days with instructions
3. Package Securely: Include all original packaging and documentation
4. Ship Your Return: Send to our UK warehouse (address provided)

5.3 Refund Information

Refunds are processed with the same efficiency as our shipments:

• Processing Time: 3-5 business days after we receive your return
• Payment Method: Refunded to your original payment method
• Bank Processing: Allow 5-10 business days for the refund to appear

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Uses

You may not use our site or products:

• For any unlawful purpose
• To infringe on our intellectual property
• To interfere with site security
• To submit false returns or claims

7. Limitation of Liability

To the fullest extent permitted by law, Jeme Shop shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your access to or use of our site or products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to update these Terms at any time. The current version will always be posted on our website with the effective date.

10. Contact Information

For any questions regarding these Terms or our products:

Jeme Shop
12 Bridge St, Westminster, GB CH8C 7YT
Email: [email protected]